Last updated: 01/09/11

Welcome to Sonia Petroff. These terms and conditions ("Terms") govern your use of our website at www.soniapetroff.com and your purchases from True Gem Collections Ltd, trading as Sonia Petroff ("we", "us", "our").

By using our website or making a purchase, you agree to these Terms. Please read them carefully alongside our [Privacy & Cookie Policy], [Returns & Exchanges Policy], and [Shipping Policy].

About Us

True Gem Collections Ltd is a company registered in England and Wales. Our registered address is 52 Jermyn Street, London, SW1Y 6LX. You can contact us at customercare@soniapetroff.com.

Your Account

Creating an Account

To access certain features and make purchases more convenient, you can create an account with us. When you register, you must provide accurate, complete and up-to-date information. Please notify us immediately at customercare@soniapetroff.com if any of your details change.

Your account allows you to:

• View purchase history

• Request returns or exchanges directly

• Create and manage wish lists

• Save delivery addresses and preferences

• Manage your email preferences

Account Security

You're responsible for keeping your password secure and confidential. Please choose a unique password and notify us immediately if you suspect any unauthorized use of your account. For security reasons, we cannot send passwords via email - use our password reset function instead.

Shopping With Us

Product Information

We take care to ensure all product descriptions, images, and prices are accurate. However, we cannot guarantee that your device will display colors exactly as they appear in real life due to screen variations.

Pricing and Currency

United States, United Kingdom, and European Union customers: Payments are processed in your local currency with customs and duties included in the final price.

Other international markets: Prices are converted to your local currency based on fluctuating exchange rates. You are responsible for any additional import duties and taxes, which will be collected by our courier at delivery.

For current shipping rates and delivery times by region, please see our [Shipping Policy].

Stock and Availability

Items in your basket are not reserved until you complete your purchase. Popular items may sell out during your shopping session. We'll notify registered customers by email within 24 hours when requested items become available, though high-demand items may sell out quickly.

For pre-order items, customers who make advance payments receive priority. If pre-ordered items become unavailable due to production issues, we'll notify you by email and refund your payment within 30 days.

Placing Your Order

When you place an order, you'll receive an email confirming we've received it. This is not yet an acceptance of your order. We'll email you again when your items are dispatched - this is when the contract between us is formed and completed.

We may be unable to accept your order if:

• Payment cannot be authorized

• Items are out of stock or fail quality checks

• Shipping restrictions apply to your location

• The order doesn't meet our eligibility criteria

We reserve the right to limit quantities per customer or delivery address to ensure fair access to our products.

Pricing

Prices may change due to currency fluctuations, sales, and other commercial factors. The price you pay will be the one displayed when we accept your order, unless there's an obvious error.

If we discover a pricing error after you've ordered:

• We'll contact you as soon as possible

• We're not obligated to honor incorrect prices

• If you've already paid, we'll provide a full refund

• We may cancel orders with pricing errors, even if they're in transit

Payment

Accepted Payment Methods

We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro, JCB) through our secure Shopify platform using Shop Pay. PayPal acceptance is currently being confirmed and will be updated accordingly.

Payment Security

All transactions are processed securely using industry-standard encryption. Your payment will be charged when we dispatch your order. You confirm that you're authorized to use the payment method provided.

Payment Authorization

We may perform credit checks and share information with third parties (including credit reference and fraud prevention agencies) to verify your identity, validate payment methods, and prevent fraud. This information may be retained by these agencies.

Your Consumer Rights

UK and EU Customers

If you're based in the UK or EU, you have important statutory rights that these Terms cannot remove, including:

• 14-day cooling-off period for online purchases

• Rights when goods are faulty or not as described

• Protection under consumer protection laws

For detailed information about returns and cancellations, please see our [Returns & Exchanges Policy].

Right to Cancel

You have the right to cancel most orders within 14 days of delivery without giving a reason, under the Consumer Contracts Regulations. Contact us in writing to exercise this right.

Returns Policy: We'll provide a full refund of the item cost within 14 days of receiving your cancellation notice or returned items (whichever is later). Original shipping costs are not refunded unless the product is faulty.

Some items cannot be returned for health and hygiene reasons (such as pierced earrings).

Delivery and Risk

When You Own Your Items

You'll own your purchases when we receive full payment and deliver them to your specified address. Items remain our responsibility until delivered.

Delivery

We aim to dispatch orders within 48 hours. Delivery times are estimates and start from dispatch date. We'll deliver within 30 days of accepting your order unless extraordinary circumstances prevent this.

Signature Requirements

We do not require a signature for delivery, though individual couriers may request one at their discretion. If you choose no-signature delivery (where available), you accept full responsibility for any loss or damage after the courier attempts delivery. Our courier may refuse delivery if they consider the address unsafe.

Delays

If delivery is delayed by events outside our control, we'll contact you promptly and work to minimize the impact. You can cancel and receive a full refund if delays become substantial.

Product Quality and Warranties

Quality Promise

All items are carefully quality-checked before dispatch. If you receive faulty or damaged items, contact us immediately and we'll arrange replacement or refund at no cost to you.

Care and Maintenance

For detailed care instructions and warranty information specific to jewelry and accessories, please see our [Product Care & Warranty Guide].

Our Responsibilities and Limits

What We're Responsible For

We're responsible for:

• Providing goods that match their description

• Delivering items safely and on time

• Processing refunds and exchanges fairly

• Protecting your personal information

• Maintaining website security

Reasonable Limits

Nothing in these Terms excludes or limits our liability for:

• Fraud or fraudulent misrepresentation

• Any matter where exclusion would be illegal

For other matters, our liability is limited to the value of your order. We're not responsible for indirect losses or damages not directly caused by our breach of these Terms.

Website Availability

We aim to keep our website available, but cannot guarantee uninterrupted access. We may suspend the service for maintenance, updates, or due to circumstances beyond our control.

Intellectual Property

All content on our website, including images, text, logos, and designs, is protected by copyright and other intellectual property rights. You may browse and purchase for personal use, but cannot copy, distribute, or use our content commercially without permission.

Changes and Updates

Changes to These Terms

We may update these Terms from time to time. When we make significant changes, we'll notify you by email or website notice. Continued use of our website after changes means you accept the updated Terms.

Changes to Our Service

We may modify our website, products, or services. We'll give reasonable notice of significant changes that affect your orders or account.

Legal Details

Governing Law

These Terms are governed by law of England and Wales. English courts have jurisdiction over disputes, though this doesn't affect your statutory rights in your country of residence.

Entire Agreement

These Terms, together with our Privacy & Cookie Policy, Returns & Exchanges Policy, and Shipping Policy, form the complete agreement between us. They replace any previous agreements or understandings.

Severability

If any part of these Terms is found to be unenforceable, the rest remains in full effect.